Privacy Policy

coursesindoha is committed to providing you with clear notice about how coursesindoha, its affiliates and third-party service providers (together, “we”, “us”, or “our”) handle your information. coursesindoha and all our affiliates that provide services through our platform care about the confidentiality and security of your information.

References to “you” and “Users” in this Privacy Policy refer to customers and prospective customers who enquire about or avail the services provided by coursesindoha (“Services”). Any Personal Information and/or Personal Data (each as defined below) collected from you will be used by us in accordance with and as described in this Privacy Policy (“Privacy Policy”).

This Privacy Policy sets out:

(a) the types of information that we may collect from you when you access or use our Services through the Website or our official communication channels; and

(b) our practices for collecting, using, maintaining, protecting and disclosing that information.

By using or accessing our Services and providing Personal Information and/or Personal Data, you agree to the terms and conditions of this Privacy Policy.

You are responsible for ensuring the accuracy of the Personal Data you submit to coursesindoha. Inaccurate information may affect your ability to use the Website, the information you receive when using the Website, and our ability to contact you. For example, your email address and mobile number should be kept active because these are primary ways in which we communicate with you.

You also expressly consent to our use and disclosure of your Personal Information and/or Personal Data in any manner as described in this Privacy Policy and further signify your agreement to this Privacy Policy and the Terms and Conditions (which are incorporated by reference herein). If you do not agree with the terms and conditions of this Privacy Policy, please do not proceed further, browse, or register for any of our Services or provide us with any information.

1. Definitions

For the purposes of this Privacy Policy:

“Affiliates” means coursesindoha or any other entity that, directly or indirectly, through one or more intermediaries, controls, is controlled by, or is under common control with coursesindoha.

“Company” or “Companies” means any corporation(s), limited liability company(ies), partnership(s) or other similar entities.

“Law” means Law No. (13) of 2016 on Protecting Personal Data Privacy of the State of Qatar, as amended from time to time.

“Non-personal Identification Information” means any non-personal information collected from Users pursuant to their interaction with the Website or other digital channels, including but not limited to the browser name, type of device, technical information about Users’ means of connection to the Website such as the operating system, Internet service provider, IP address, device identifiers, and other similar information.

“Personal Identification Information” means any information that identifies or can be used to identify, contact or locate the person to whom such information pertains, including but not limited to when Users visit the Website, make an enquiry, complete an admission form, respond to a survey, or otherwise provide information in connection with activities, services, features or resources we make available. Users may be asked for personal information including, but not limited to, name, email address, phone number, residential address, age/date of birth, and other details disclosed in relation to the Services. coursesindoha will collect Personal Identification Information from Users only if they voluntarily submit such information to us. Users can always refuse to supply Personal Identification Information, except that it may prevent them from using certain Services.

For the purposes of this Privacy Policy, Personal Identification Information and Non-personal Identification Information together are referred to as “Personal Information”.

“Personal Data” / “Personal Information” shall have the meaning attributed to that term under Law No. (13) of 2016 on Protecting Personal Data Privacy of the State of Qatar.

“Services” means the training and learning services provided by coursesindoha and/or its Affiliates, including but not limited to structured courses, seasonal camps, and 1:1 coaching programs, and any related advisory, scheduling, admission, or support services.

“Program” means any learning product offered by coursesindoha, including courses, camps or 1:1 coaching.

“Course” means a structured, cohort-based training Program with a fixed syllabus, schedule, and defined number of sessions.

“Camp” means a seasonal Program (for example, winter or summer camps) offered by coursesindoha, usually on a weekly basis with pre-planned activities and projects.

“Coaching Program” or “1:1 Coaching” means a personalized one-to-one Program delivered through pre-purchased session packs (for example, 8, 16, or 24 sessions), scheduled individually with the student.

“Student” / “Participant” / “Member” means any individual enrolled in a Program.

“Guardian” means the parent or legal guardian of a Student/Participant under the age of eighteen (18). For the purpose of this Privacy Policy, coursesindoha considers individuals aged eighteen (18) and above as adults who can contract and consent on their own behalf.

“Third Party” means any person or entity other than you or us, which may include payment processors, communication platforms, analytics providers, and other vendors that are not Affiliates of coursesindoha.

“Terms and Conditions” means the terms and conditions for the use of the Website and the Services of coursesindoha, as may be updated from time to time.

“Trainers” means individuals who provide qualified training and coaching for various Programs provided by us. Trainers typically work with us on a contractual or freelance basis.

“Users” or “You” means users, visitors, customers, or prospective customers who enquire about or avail the Services provided by coursesindoha.

“Website” means the platform on which we provide Users with information about our Services (currently the webpage available at https://www.coursesindoha.com and any associated sites under our control.

2. Scope and Nature Of This Privacy Policy

This Privacy Policy covers Personal Information and/or Personal Data collected from and about individuals who are customers or prospective customers of coursesindoha.

This Privacy Policy includes examples of the types of information we may collect and the kinds of Third Parties to whom we may disclose information. These examples are illustrative and should not be considered a complete inventory of our information collection or sharing practices. Accordingly, the words “include” and “including” shall mean inclusion without limitation.

This Privacy Policy applies to information collected:

 - Through our Website and any related landing pages we operate;
 - Through official coursesindoha communication channels, including email, WhatsApp, telephone, and in-person at our studio or at third-     party venues where we operate Programs; and
 - In connection with admission, enrolment, and participation in our Programs.

3. The Information We Collect

3.1 In Relation to the Services

For the purposes of handling enquiries, admission, scheduling, and delivering Programs, Users will be required to disclose certain information, including contact details and Program preferences.

We collect Personal Data that you provide to us when you:

- Make an enquiry about any Program (courses, camps, or coaching);
- Request a call back or to “talk to an advisor”;
- Fill out an admission or registration form (online or offline);
- Confirm a booking or complete payment for a Program;
- Communicate with us by email, WhatsApp or telephone;
- Participate in surveys, feedback forms, or internal research activities.

Depending on how you interact with us, the information we may collect directly from you includes (without limitation):

- Name of Student and, where applicable, Guardian;
- Email address;
- Mobile / telephone number;
- Residential area or address;
- Age or date of birth and Program eligibility details (such as age group);
- Emergency contact details;
- Information about your Program interests, schedule preferences, and learning objectives;
- Information required for safety and operational purposes (for example, allergies or relevant medical notes

  voluntarily provided by you);

- Payment information required for processing transactions, including billing name and reference numbers
  (card details are collected and processed by third-party payment gateways, not stored by coursesindoha);
- Information about your transactions with us ( Programs purchased, fees paid, schedule, attendance and

  completion status).

We may also collect certain information automatically when you visit the Website, such as information about your device and what parts of our Website or content you spend time viewing. We use tools such as cookies, web beacons, and similar tracking technologies to gather such information. Some of these tools may offer you the ability to opt out of certain data collection.

We may be able to determine from an IP address your Internet Service Provider and the approximate geographic location of your point of connectivity. Location data may be used, for example, to understand which country or city Users are visiting from and to improve our Services.

We do not collect or store full financial account numbers or government-issued identification numbers directly on our systems. Where you choose to make a payment online, you will be redirected to a secure third-party payment gateway that collects your financial details directly for the purpose of processing the payment.

3.2 Information We Collect from Third-Party Sources

In some cases, we may collect information about you from Third Parties, including:

- Payment processors (e.g. payment status, transaction reference)
- Communication platforms (e.g. messaging logs required for compliance);
- Marketing and analytics providers (e.g. aggregated campaign performance information);
- Publicly available sources (e.g. social media, where you interact with our official pages); and
- Other service providers engaged in connection with our operations.

We may also receive information about you from business partners, marketers, or analysts in order to verify and update information contained in our records and to better customize the Services for you.

If required and permitted under applicable law, we may collect information from credit reporting agencies to determine creditworthiness, credit score and credit usage.

4. Legal Bases For Processing Under Qatar Law

Without prejudice to any provisions of the Law regarding protection of Personal Data privacy, we process your Personal Data, as set out in Section 5 below, under the following legal bases:

• Performance of a contract or steps prior to entering into a contract:
    Our processing is necessary to perform our obligations under an agreement with you, or to take steps at your request before entering into such an agreement (for example, to respond to your enquiry, confirm Program details, process your admission and deliver the Program).
• Legitimate interests:
      Our processing is necessary for our legitimate interests, including (without limitation) to:
  - Operate and improve our Programs and the Website;
  - Protect the safety and wellbeing of Students, Guardians, Trainers and staff;
  - Establish, protect and defend our legal rights and interests;
  - Prevent fraud and verify identity and authorization of Users;
  - Personalize Program recommendations and communications;
  - Understand and analyse usage trends; and
  - Improve our Services and develop new Programs.
  ‍
  Where we rely on legitimate interests, we assess that our interests are not overridden by your interests or fundamental rights and freedoms that require protection of Personal Data.

• Legal compliance:
    Our processing is required to comply with applicable laws (for example, maintaining transaction records for accounting and tax purposes, or complying with a lawful request from competent authorities).

• Consent:
    Where required by law (for example, for certain marketing communications), we will rely on your explicit consent. You may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
  
  In addition, we may process Personal Data to the extent necessary to protect the vital interests of any person and to establish, protect and defend our legal rights.

5. Use, Processing and Disclosure Of Your Information

We use and disclose the information we collect from and about you in the following ways:

5.1 Providing Support and Services

We generally use the information we collect from and about you to:
- Operate our Website and provide Programs and Services to you;
- Respond to enquiries and provide course, camp or coaching information;
- Process admissions, bookings, payments and schedule confirmations;
- Maintain records of enrolments, attendance and completion;
- Communicate Program updates, schedule changes, and operational notices;
- Provide customer service, support and complaint handling;
- Personalize Program recommendations based on your interests and history; and
- Improve and develop our Programs, content and operations.

5.2 Verification

We may use your information to:

- Verify the identity of Students, Guardians and payers;
- Confirm authorization of individuals who communicate with us regarding a Student or an account; and
- Prevent and detect fraud or misuse of our Services.

5.3 Affiliates and Subsidiaries

We may share your information with our Affiliates and subsidiary companies in furtherance of the purposes set out in this Privacy Policy. Their use of your information will remain subject to this Privacy Policy.

5.4 Third-Party Service Providers

We use a variety of third-party service providers that perform functions on our behalf, such as:

- Payment processing;
- Studio and venue management tools;
- Communication platforms (email, SMS, WhatsApp, calling tools);
- Data storage and hosting;
- Analytics and reporting;
- Marketing and advertising support;
- Legal, accounting and professional services; and
- IT security and maintenance.

We share your information with such Third Parties only to the extent necessary for them to perform their services. These service providers may access your Personal Information and are required to:

- Abide by this Privacy Policy and applicable law;
- Handle Personal Information in a professional and confidential manner and maintain appropriate security measures; and
- Use Personal Information only as needed to fulfil the relevant purposes.

5.5 Legal Compliance and Protection of Rights

We may use or disclose your information if required to do so by law or in the good-faith belief that such action is necessary to:

- Comply with applicable law, regulation, legal process or governmental request;
- Establish, protect and defend our rights or property, the Services or our Users, including to investigate,
 prevent or take action regarding suspected fraud, illegal activities or potential threats to the safety of any person;
- Enforce our Terms and Conditions or other agreements and policies; or
- Act under emergency circumstances to protect the personal safety of coursesindoha, our Affiliates, agents, Trainers, Students or the public.

This may include exchanging information with other companies and organizations for fraud protection, subject to applicable law.

5.6 Aggregate / Anonymous Information

We may share aggregate or anonymized information about use of the Services with third parties for research, analytics, marketing, or other purposes, provided such information does not identify any individual. The sharing of such data is not restricted.

5.7 Business Transfers

As we continue to develop our business, we may buy, merge or partner with other companies. In such transactions (including in contemplation of such transactions) customer information may be among the transferred assets. If a portion or all of our assets are sold or transferred to a third party, customer information would likely be one of the transferred business assets. If such transfer is subject to additional mandatory restrictions under applicable laws, we will comply with those restrictions.

5.8 Marketing and Promotions

We may use the information you provide us to send you information, news, updates and offers about:

- New or upcoming courses, camps and coaching Programs;
- Early-bird offers, promotions and seasonal announcements;
- Schedule releases and intake updates; and
- Studio news, open days or events.

Where required by law, we will only send you such communications with your consent, and you may opt out at any time as described in Section 10 below.

5.9 Personalisation of Content and Ads

We may use the information you provide to us to:

- Personalize the content and communications you receive from us (for example, focusing on age-appropriate Programs or interests you have   already expressed); and
- Better understand which ads or messages are relevant to you, including through advertising platforms that support audience targeting   based on our data (subject to applicable law).

6. Advertising

To manage and improve our advertising and to display content that may be more relevant to Users, we may work with advertising companies, measurement services and ad networks.

These companies may use cookies, web beacons and similar technologies to collect or receive information from our Website and elsewhere on the internet and use that information to provide measurement services and targeted ads. Any information that these Third Parties collect and use for this purpose is generally processed in aggregate or pseudonymized form and does not contain direct personal contact information such as your full name or direct contact details.

You may be able to control certain advertising cookies through your browser settings or directly through advertising platforms, subject to their policies and tools.

7. How We Protect Your Information

All Personal Information you provide to us is stored securely in both electronic and, where applicable, physical records. We exercise care and caution with respect to maintaining the confidentiality of your information.

We use appropriate technical and organizational measures designed to protect the confidentiality, security and integrity of data stored on our systems. Once we have received your data, we apply security procedures, access controls and other safeguards to help prevent data loss, unauthorized access, or improper use.

8. Security

We strive to ensure the security, integrity and privacy of your Personal Information and Personal Data and to protect it against unauthorized access or unauthorized alteration, disclosure or destruction.

We implement appropriate physical, electronic and managerial procedures to safeguard and help prevent unauthorized access and for the purpose of maintaining data security. Our payment gateway partners are compliant with applicable payment industry standards and use encrypted communication channels and other security measures in order to protect Users’ payment information.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we take reasonable steps to protect your Personal Information, we cannot guarantee absolute security. We are not responsible for any breach of security or for any actions of any Third Parties that receive your Personal Information as a result of factors beyond our reasonable control.

Notwithstanding anything contained in this Privacy Policy or elsewhere, we shall not be held responsible for any loss, damage or misuse of your Personal Information or Personal Data if such loss, damage or misuse is attributable to any event that is beyond our reasonable control.

9. Retention Of Your Information

We retain your information for as long as necessary to fulfil the purposes for which it was collected and used, including:

- Providing the relevant Program and related services;
- Handling enquiries, complaints and after-service support;
- Meeting legal, accounting and reporting requirements; and
- Establishing, protecting or defending legal claims.

We will retain Personal Data in accordance with the retention periods allowed under applicable law, including the Law, and will securely delete or anonymize Personal Data when it is no longer required.

10. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time to reflect:

- Changes in applicable law;
- Changes in our data collection and use practices;
- Changes in the features or nature of our Services; or
- Advances in technology or business practices.

If we make a material change to this Privacy Policy, we will provide appropriate notice in accordance with legal requirements, which may include posting an updated version on our Website with a revised “last updated” date.

By continuing to use the Services after such changes become effective, you confirm that you have read and understood the latest version of this Privacy Policy.

11. Your Choices

If you would like to update your preferences on the types of communications you receive from us, or opt out of marketing communications from us, you may do so at any time by:

- Following the unsubscribe or opt-out instructions included in our emails where available; or
- Contacting us directly at: members@coursesindoha.com.

Please note that even if you opt out of marketing communications, we may still send you non-promotional communications such as:

- Important notices about your Program;
- Payment confirmations and receipts;
- Operational updates relating to your enrolment (for example, schedule changes or venue updates); and
- Other information about your use of the Services.

12. Rights Of Access Of Data Subject

Subject to applicable law, including the Law, you may have certain rights in relation to the Personal Data we hold about you, including the right to:

- Obtain access to and/or a copy of certain information we hold about you;
- Request correction of Personal Data that is inaccurate or incomplete;
- Request deletion of certain information we hold about you, subject to legal or legitimate business grounds for retention;
- Request that we restrict the way we process certain Personal Data about you;
- Object to certain processing, including direct marketing; and
- Where processing is based on consent, withdraw your consent at any time (without affecting the lawfulness of processing based on consent   before its withdrawal).

To exercise any of these rights, you may contact us using the details in Section 13 below. We will consider all requests and respond within the time period required by applicable law.

Please note:

- We may request additional information from you to verify your identity before responding;
- Certain information may be exempt from such requests in some circumstances, for example where we need to continue processing to   comply with a legal obligation or to establish, exercise or defend legal claims; and
- You will not be permitted to access the information of any other person.

If you believe your rights under the Law have been breached, you may also have the right to lodge a complaint with the relevant supervisory authority, in addition to raising the matter directly with us.

13. Contact Information

If you have any questions about this Privacy Policy, would like to exercise your rights, or would like to raise a complaint with us related to your information, you should contact us at:

Email: members@coursesindoha.com

We will review and respond to your request or complaint in accordance with applicable law and our internal procedures.